FAQs

What is a Preorder??

Most action figures displayed on this website are considered limited edition figures and very valueble. Manufacturers will usually release the preview pictures of the product and collect orders before they started making it.
- Most preorder items have an estimated release date and the ETA will be displayed on the product page.
- We collect a deposit for all preorder products in order to secure the order and deposit collected will usually be 20% of the Preorder price.
- Balance would be paid upon stock arrival. You will receive notification via email address for when the stock has arrived.
The Preorder Price stated is tentatively the best price offered by the manufacturers but in the event there is price difference, currency exchange or mark-up  from the manufacturers/distributors, we reserve the right to amend the preorder price accordingly. If the price difference is too high and we shall always offer the customer the option to cancel the preorder.

How do I place an order?

First, you will need to sign up an Account first. Simply click here to sign up. In Toy Garden, we value your personal privacy and we only collect essential information that is needed to send your purchase to your doorstep.

Payment Type

For local orders, ToyGarden accepts payment via payment Gateway- iPay88 which supported VISA, MASTER, ONLINE BANKING (FPX), TOUCH ‘N’ GO, BOOST, GRAB PAY, MAYBANK QR, MCASH, NESTQR, SHOPEE PAY.

As for international orders, we accept credit card (VISA & Mastercard).

Overseas Delivery

ToyGarden delivers to Malaysia and many international countries. We are unable to deliver to PO BOXES, Parcel Lockers or Post Offices.
Kindly click here for the international countries lists.

Delivery Time

We will always do our best to deliver within the estimated timeframes. Kindly refer here for further details of the delivery time.

Click & Collect in store

Yes. You may purchase your order online and click on the selected stores that you would like to collect during checkout. There would be no shipping fee if you choose the "Pickup in store" option.

How do I claim for return/exchange products?

Kindly refer to the return and exchange policy here.

How do I check the tracking number of the parcel?

You can click on the relevant order in your account to check your parcel tracking number.

How Long Do I Have to Collect Upon Stock Arrival for Preorder Products

Customers are required to collect their items within two weeks time once the preorder is in stock. After which we have the right to cancel the pre-order and extend to others in the waiting list. Please kindly take note that the deposit will be forfeited in the event the customer fails to collect the preorder within a grace period of one month after the stocks arrive..

Who can I ask if I have further enquiries?

You may click on the whatsapp button at the bottom right corner to chat with our customer service. Or you may email us cs@toygarden.com for further enquiries.

 
WhatsApp Button WhatsApp Button